Help Centre
TuesdayGoods Customer Care
Find answers about orders, shipping, returns, payments, and product support. If you still need assistance, our customer support team is ready to help.
Orders
How can I check my order status?
After placing an order, you will receive an order confirmation email. Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.
Can I change or cancel my order?
Contact us as soon as possible at info@tuesdaygoods.com. We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.
I did not receive an order confirmation.
Check your spam or promotions folder and confirm that the email address entered at checkout was correct. If you still cannot find your confirmation, contact us at info@tuesdaygoods.com with your name, email address, and purchase details.
Shipping & Tracking
How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays. Processing may take longer during promotions, holidays, or periods of high order volume.
How long does U.S. delivery take?
Once your order has been dispatched, standard U.S. delivery typically takes approximately 5–9 business days. Delivery times are estimates and may vary depending on your location, carrier conditions, weather, peak shipping periods, or other circumstances outside our control.
Do you offer free shipping?
Free standard shipping is available on U.S. orders of $100 or more. For U.S. orders under $100, applicable shipping charges will be calculated and displayed at checkout before payment is completed.
Do you ship internationally?
Yes. International shipping is available for select products and destinations. Availability depends on the products in your order and your delivery location. Enter your shipping address at checkout to see whether shipping is available and to view applicable shipping options and charges.
How do I track my order?
When tracking is available, it will be included in your shipping confirmation email. Please allow up to 48 hours for tracking information to update after your order has been dispatched.
What should I do if my order is delayed?
Review the latest carrier update using your tracking information. If your package appears significantly delayed, lost, or tracking has not updated for several business days, email us at info@tuesdaygoods.com with your order number.
Returns & Refunds
What is your return window?
You have 30 days from the date you receive your order to request an eligible return. Items must meet the eligibility requirements outlined in our Returns & Refund Policy.
How do I request a return?
Email info@tuesdaygoods.com with your order number, the item you would like to return, and the reason for your request. Our team will provide return instructions if your return is eligible. Please do not send an item back before contacting us.
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will generally be processed to your original payment method within 5–7 business days. Your bank or payment provider may require additional processing time.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at info@tuesdaygoods.com with your order number and clear photos of the item and packaging when applicable. Our team will review the issue and help determine the appropriate resolution.
Payments & Checkout
Which payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit and debit cards, PayPal, Apple Pay, Google Pay, Afterpay where available, and other supported payment options. Availability may vary by location, currency, device, and order.
What currency will I be charged in?
TuesdayGoods' store base currency is USD. Depending on your country or region, prices may be displayed and transactions may be processed in a supported local currency. The final currency and total amount due will be shown at checkout before you complete your purchase.
Is checkout secure?
Our Shopify checkout uses secure, encrypted connections and trusted payment providers to help protect your payment and account information.
Why was my payment declined?
Confirm your card details, billing address, available funds, and bank authorization. If the information is correct and your payment is still declined, your financial institution or payment provider may be able to provide additional information.
Still Need Help?
Contact TuesdayGoods Customer Support and include your order number when your question relates to a purchase.
Email: info@tuesdaygoods.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
We aim to respond within 1–2 business days.