Help Centre

After placing an order, you will receive an order-confirmation email. Once your order ships, we will send a shipping-confirmation email with tracking information when available.

Contact us as soon as possible at support@tuesdaygoods.com. We cannot guarantee changes or cancellations after an order has entered processing.

Check your spam or promotions folder and confirm that the email address entered at checkout was correct. If you still cannot find it, contact us with your name, email address, and purchase details.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during promotions, holidays, or periods of high order volume.

When tracking is available, it will be included in your shipping-confirmation email. Please allow up to 48 hours for tracking details to update after shipment.

Review the latest carrier update using your tracking number. If tracking has not updated for several business days, email us at support@tuesdaygoods.com with your order number.

Eligible items may be returned within 30 days after receiving your order.

Email support@tuesdaygoods.com with your order number, the item you want to return, and your reason for the request. We aim to provide instructions within 1–2 business days.

After an approved return has been received and inspected, the refund is issued to the original payment method within 5–7 business days. Your bank may require additional processing time.

Available payment methods are displayed during checkout. The options offered may vary by location and device.

Our Shopify checkout uses encrypted connections to help protect payment and account information.

Confirm your card details, billing address, available funds, and bank authorization. Your financial institution may be able to provide more information about a declined payment.